Terms and Conditions
Last updated October 2026
Scope of work
All work is carried out by REYDS HVAC, Refrigeration & Solar on the scope described in the written quote accepted by the client. Additional work discovered during a repair is quoted separately and requires approval before it proceeds.
Call-out and diagnostic fees
A call-out and diagnostic fee applies to every attendance and is payable whether or not a repair is subsequently authorised. After-hours and emergency attendances carry a higher fee, which is confirmed before dispatch.
Quotations
Quotations are valid for 14 days and are based on the fault diagnosed at the time of inspection. Parts pricing may change where suppliers adjust prices or where the required part is superseded.
Bookings and availability
Submitting a booking request does not confirm an appointment. Appointments are confirmed only once technician availability has been verified and communicated by our dispatch desk.
Workmanship and parts
Workmanship is guaranteed for the period stated on the invoice. Parts carry the supplier or manufacturer warranty only. Guarantees exclude faults caused by power surges, lightning, incorrect use, third-party interference or lack of maintenance.
Brand relationships
REYDS is an independent service provider. Unless expressly stated in writing, REYDS is not an authorised dealer, agent or representative of any manufacturer whose equipment it services.
Payment
Unless credit terms have been agreed in writing, payment is due on completion of the work. Ownership of supplied equipment remains with REYDS until payment is received in full.
Liability
REYDS is not liable for consequential loss, including stock loss or loss of trade, except where such loss results directly from our proven negligence. Clients are responsible for maintaining their own stock insurance and temperature records.
Access and safety
The client must provide safe, unobstructed access to the equipment, including roof access where required. Work may be postponed where safe access cannot be provided.