Dispatch workflow
Book a technician
01
Identify the symptom
Describe what the equipment is doing — temperatures, noises, error codes, leaks.
02
System details
Equipment class and brand where you know it, so the right spares are loaded.
03
Location & urgency
Your area, preferred date and window, and whether stock or occupancy is at risk.
04
Dispatch confirms
We call back to confirm technician availability and the call-out fee before anything is locked in.
Important
Submitting this form requests a booking; it does not confirm one. Our dispatch desk verifies technician availability for your area and time window and then confirms by phone. Emergency breakdowns should be phoned through rather than submitted online so we can triage immediately.