Dispatch workflow

Book a technician

01

Identify the symptom

Describe what the equipment is doing — temperatures, noises, error codes, leaks.

02

System details

Equipment class and brand where you know it, so the right spares are loaded.

03

Location & urgency

Your area, preferred date and window, and whether stock or occupancy is at risk.

04

Dispatch confirms

We call back to confirm technician availability and the call-out fee before anything is locked in.

We use your details only to respond to this request. No technician appointment is confirmed until our dispatch desk verifies availability.

Important

Submitting this form requests a booking; it does not confirm one. Our dispatch desk verifies technician availability for your area and time window and then confirms by phone. Emergency breakdowns should be phoned through rather than submitted online so we can triage immediately.